Deliver great service with clear expectations. These Service Agreement templates define scope, timelines, pricing, service levels, approvals, and IP in everyday language. Edit in Word (.docx) with a sleek cover page and get to work fast. Browse the templates below, set milestones and KPIs, and avoid scope creep and payment disputes.
They make responsibilities, deliverables, and acceptance crystal clear, and explain how changes are approved.
Ongoing support, maintenance, managed services, and project-based work across functions.
Scope/SLA, milestones, reporting
Fees, deposits, and change requests
Confidentiality, data privacy, security
IP ownership vs. license
Warranties, limits, and termination
Either – state clearly and track approvals for overages.
Use change orders with impacts on time/cost.
Define ownership or license; keep the provider’s background IP.
Yes – add SLAs with credits for misses.
If personal data is processed, include a data processing addendum.
